Refund & Cancellation Policy

Last Updated: 5 February 2026

At Maison Ether, each fragrance is created and handled with precision and care. This policy outlines the terms under which cancellations, refunds, and replacements are managed.

1. Order Cancellation

a. Cancellation Before Dispatch

  • Orders may be cancelled only before they are dispatched

  • To request a cancellation, please contact us immediately after placing your order

  • Once an order has been shipped, it cannot be cancelled

Approved cancellations will be refunded to the original payment method within the standard processing timeline.

2. No Return Policy for Opened Products

Due to the nature of fragrance and personal care products:

  • Opened, used, or tampered perfumes are not eligible for return or refund

  • This policy is in place to ensure hygiene, safety, and product integrity

We encourage customers to review product descriptions carefully before placing an order.

3. Refunds & Replacements (Eligible Cases)

Refunds or replacements may be considered only in the following situations:

  • You receive a damaged product

  • You receive a defective product

  • You receive an incorrect item

To be eligible:

  • The issue must be reported within 24 hours of delivery

  • The product must be unused, unopened, and in original packaging

  • Clear photos or videos of the product and outer packaging must be provided

Each request is reviewed on a case-by-case basis.

4. Resolution Process

Once your claim is verified:

  • A replacement may be issued (subject to availability), or

  • A refund may be processed to the original payment method

Maison Ether reserves the right to determine the appropriate resolution.

5. Refund Timeline

  • Approved refunds are typically processed within 7–10 business days

  • Actual credit timelines may vary depending on your bank or payment provider

6. Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Minor packaging variations that do not affect product integrity

  • Fragrance preferences or dissatisfaction based on scent profile

  • Delays caused by courier partners beyond our control

  • Products damaged due to improper handling after delivery

7. Failed Deliveries & Returned Orders

If an order is returned due to:

  • Incorrect or incomplete address

  • Multiple unsuccessful delivery attempts

  • Customer unavailability

Refunds, if issued, may be processed after deducting shipping and handling charges.

8. Contact Us

For cancellation, refund, or replacement requests, please contact us with your order details:

Maison Ether
📍 Address: Mumbai, Maharashtra, India – 400024
📞 Call Center: +91 9004167900
📧 Email: support@maisonether.in